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For a full refund, cancel at least 24 hours before the scheduled departure time.
Calle 66 497, Merida, Yucatan, 97000, Mexico
View on Google MapsLate pick up, had to call four times, a lot of confusion on their part. Did not get to go to the Mayan ruins that I paid for or the cinote that paid for. No water or snacks either. The only good part is the driver was very nice.
Jose was our contact, Jorge was our guide, and Shaggy was our driver. We departed a Margaritaville cruise, walked through a market to the Progresso shuttle, met Jose, and then Shaggy took us to a ruins site and a cenote site. Jose had to switch both sites to lesser locations that were apart of a cheaper package last minute without prior communication because he said the other sites were too far and closed. No discount offered, even when requested. However, Jorge was an excellent guide. Gave us history the whole time, took our pictures, took as much time as we wanted. Shaggy navigated difficult streets with ease. Felt safe around the various areas. Overall, recommend.
The WORST experience we have ever had. The van was incredibly unsafe (no seatbelts, car seat worthless), the tour was changed at the last minute due to rain and the alternative tour offered was awful! We were never given the option to cancel and weren't even offered the alternative tour until we were loaded into the van. We saw "dinosaur fossils" and flamingos from the side of a highway. I have used Viator many times and have loved every single tour. This experience, single handedly assures I will never use Viator again. This tour was a scam and our refund request was rejected. If you're going to progreso, go to the FREE BEACH. Do not deal with these scam artists. I can't express how bad this actually was. My 2 year old vomited on the car ride because it was bouncy, fast and no restraints available whatsoever. Zero stars!
$149
per personPricing
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Specialized infant seats are available, Travelers should have at least a moderate level of physical fitness, Child rate applies only when sharing with 2 paying adults, Children must be accompanied by an adult, At time of booking, Cruise ship passengers must provide the following information at time of booking: ship name, docking time, disembarkation time and re-boarding time, May be operated by a multi-lingual guide
Great experience, I wish the original ruins were open . But they took care of us and Antonio was a great guide with alot of knowledge.
This was a total rip off. The tour guide didn’t even go into the ruins with us, no AC on the van, cost doesn’t include admission to the cenote or the ruins, they were late picking us up and the drive was so long that so we only had about 15 minutes at the ruins and 15 minutes in the cenote. We had to change vans halfway through bc one van was unregistered they said. It was very sketchy and we almost told them to just take us back to the port. Do not book this excursion through Viator.
Tour was 2 hours late as we waited for the rest of the tour party at the pier with the guide. The van took us to Progresso where just my travel friend and I departed the van and got into a car. The rest of the tour we waited 2 hours for did not even go with us on our tour! Our tour guide was very nice, polite and bent over backwards for us but alas…he barely spoke English so we did not get a background of the Mayan ruins. The ruins were fascinating but wish we had a guide that could answer our questions and provide information. Onto the cenote which I was looking forward to….when we got there, no one else was swimming but me and I do not swim alone so our guide helped me down the broken down, very dangerous steps into the Cenote and watched me swim. (No lifeguard, no life vests as other denotes). He was wonderful. The tour provided no snacks or food where others on this same tour did get something to eat. Likewise, we were shocked at the time after the swim, as the tour was supposed to be back at the ship at 2:00 and it was 3:00 and we were over an hour away which our tour guide was apparently never told of the time we needed to get back to the ship. The ship was to leave around 4 and all passengers were to be onboard by 3:00. We went into panic mode. Our guide called his boss ‘Pepe’ who seemed to be a real jerk. Since our guide did not have the proper papers to cross the bridge, Pepe told him to take us to the bus station to catch a bus back to the ship. The bus driver was off duty and no more buses were driving to the port that day. Time is ticking away and we have no means of quickly getting a ride to the boat. Pepe is qualified to cross the bridge but was very upset that he was forced to drive us. He took his time and arrived 20 minutes later. We got in his van and he drove about 30 mph the entire way to ship on 4 lane road with every car passing us. Our guide called him and asked if we were going to make it….he was that worried. Even tho’ Pepe was aware of the urgency, he just meandered along. We got there after 4:00 and the ship left late at 4:30. I would not recommend any tour that Pepe has anything to do with……after English lessons, our guide would be excellent. I don’t want to give his name …I don’t want him to get into trouble but you can throw Pepe into the cenote!
Great experience with the whole team. Had Bianca as our guide for the day and was a great tour outside of our cruise offerings with a lot of 1:1 conversion with there only being 7 people in our whole group.
The good: Antonio was kind and knowledgeable (even though he is Spanish speaking). We had a private tour, and the Mayapan Ruins and Nayah Cenote were just spectacular. The bad: Jose was not at the cruise ship terminal when my family got off the ship. (We were there at 8:35, supposed to meet at 8:30). Antonio spoke Spanish only, so between google translate and his broken English we made it work. We also had to pay for our entrance fees to the Mayapan ruins (12$) and the Nayah Cenote (16$) which wasn’t a huge deal, but I would expect that for a family of 4 and spending $530 for this tour, I would expect the fees to be pre paid. Also the shuttle in Progreso was really overwhelmed by the tourists coming back from their excursions. We got to the bus terminal at 2:30 Pm, waited for 35 min to get on the bus to get to the cruise ship. We got to the cruise ship by 3:20. We were supposed to be on board at 3:30 pm. There were so many people still at the bus terminal at 3:30pm. They held the cruise ship for everyone, but I would have appreciated a carnival tour and be dropped off at the cruise terminal to avoid the bus hassle.
Our tour guides were Arturo and Jose. They were very informative and helpful. The bus ride was long but not bad. The Mayan Ruins were beautiful and just unbelievable to walk through. My three boys and I loved climbing the ruins and walking all across the land and exploring it all. It was very hot but well worth it. The Cenotes swim was incredible! Such beautiful surroundings and the swim in the freshwater was wonderful. My family and I had a great time and would definitely recommend it! Arturo and Jose were great guides!
This excursion was very good. Super Mario & Spicy were our tour guides and did a wonderful job. The Mayan ruins were awesome. I only wish we hard more time to spend there. The Cenote swim was AMAZING. They were beautiful. The lunch we had after that was really good. will definitely do this again the next time I stop at this port.
