Cenote Adventure Tour

No show, no call, no phone call returned, never answered my email, disappointing when you only have a few days to vacation

It is a great experience, but be prepared to travel to and from takes most of the time. The meal at San Antonio was delicious.

We were on a cruise ship and our tour guide Carlos communicated with us through What’s App and met us at the lighthouse. When getting off cruise ship everyone needs to take a free shuttle bus to a transport station in Progreso. The lighthouse is just around the corner from there. Carlos met us on time and we were very comfortable riding in his vehicle to the cenotes. It is a fairly long drive, so be prepared for that. We visited Canunchin and San Antonio cenotes. Both were a great experience! There are steep steps with handrails to enter. Lifejackets are provided. We wore and swam with waterproof sandals which was ideal. It was not crowded and water was clean and refreshing. Lunch was provided at San Antonio and was excellent food. Carlos was a great guide and was attentive. We did have an issue with only being taken to 2 cenotes when the description of tour says we will go to 3. Carlos spoke to his local tour operator by phone and he confirmed that we would only see 2. I contacted Viator about this via website and I was promptly given a partial refund that I requested as the tour was not exactly as described. Viator made it right. The only other issue was tour says lunch is provided/included. We provided staff a tip and started to leave when we were told we had to pay for meal. I spoke with Carlos our guide and he confirmed with restaurant staff that our lunch was included. Staff then told him that our drinks ( 2 bottles of coke) were NOT included. It does not mention this anywhere in description. Carlos paid for those for us. The meal was excellent but this confusion over paying for it was awkward. Overall, great experience and we would recommend Carlos.