Balloon flight Teotihuacan, Breakfast in a cave Pick up in CDMX

Flying Experience & Cave lunch - 5 stars Communication after the Flight, Teotihuacan Pyramid Tour & Craft Shop/Local Products - 1 star We paid for the all inclusive package which included pickup, Flight, lunch in the cave and entrance to the Teotihuacan pyramids and return transport. We were picked up in the morning and had a coffee at the We Fly headquarters before being brought to watch the balloons inflate and then had our flight. The pilot and his assistant were very nice and the flight was smooth and honestly one of the best things we've ever done. After we got our certificates and a drink back in HQ. Then we got the bus to La Cueva which some of us had paid extra to go to for breakfast. This was really nice and the food was gorgeous. The day was going really well until this point although there was no one in charge telling us where we were going next or what the plan was. We Fly are actually quite sneaky about their reviews as they tell you if you give them a review after the flight they will give you a free fridge magnet! Hence we think the 5 star reviews are quite inflated for that reason alone! We then arrived at some sort of a local craft area where a nice gentleman gave us a speech about agave, tequila and mezcal and invited us to try some. This was all a technique to purchase from his shop. I have no issue with any of this other than it was not advertised as part of the tour and prolonged our day by another hour. If we had known this was included we would have chosen a different, quicker tour. Also, it appeared that once we arrived at this location, the We Fly team had abandoned us completely with our driver and we had no direction. After approximately an hour we headed for the Teotihuacan pyramids. Again, there was no We Fly team at this stage. Along the route, we picked up a random man who identified himself as our tour guide. We didn't think we had a guide and thought we could explore the pyramids ourselves. When we arrived at Teotihuacan the new guide brought us in and told us he would show us around. He didn't say how long we would be there or what time the bus was leaving. It appears he wanted us reliant on him in order to obtain larger tips. One couple asked him where they could get water (as it was sunny and very hot) and had essentially told them he didn't think there was any available in the location. This turned out to be a complete lie as there was a cafe and shop at the pyramids which he didn't want us to go to as we would miss some of his very bad tour. We left shortly after the tour started and rejoined once we had obtained water and used the facilities. I would have no issue recommending We Fly for the hot air balloon tour but once than ends I would recommend using a different, more upfront provider for the rest of your trip.