Shared motorboat ride - Super blue lagoon - Ilha Grande

James, affectionately nicknamed Sereio, was simply impeccable. A responsible commander, safe and always in good mood, who led us to our destinations with lightness, professionalism and that good energy that makes all the difference. Gratitude for making the journey as special as the arrival.

Me and a friend took two walks with the agency. The first one was great. The second, unfortunately, left to be desired by pilot Gilberto. In addition to not showing tact to deal with the public — being rude at various times — he simply decided not to pass one of the beaches on the schedule (Grumixama) without any warning to the passengers. We were only informed of this decision when we were almost getting to the dock and we realized. We questioned why: initially, he said the beach wasn't part of the plan and then suggested that we complain directly to the agency. We made the complaint at the end of the tour and the agency quickly understood our point, returning the amount corresponding to the unvisited beach. We didn't have any problems with the agency, which was correct and attentive throughout the process (destack for Silvana and Felipe). Still, the episode ended up damaging the experience a lot. The agency is great and reliable, would go again with them without any problem, but I recommend avoiding tours with Gilberto. I also suggest that attention be paid to a public service training for him.