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For a full refund, cancel at least 24 hours before the scheduled departure time.
Voßstraße 2, 69115 Heidelberg, Germany
View on Google MapsAlex was Superb...gave us history, quiet facts and stories, personal experiences...we don't like the stock tours and Alex was the best for that. We wish we could stay another 2 days to hear him rap at The Dubliner every Friday at Karaoke! Danke Alex!
The tour was booked and confirmed and our guide never showed. We waited for over an hour with no response after numerous emails
This tour was great! Our tour guide gave us an excellent overview of Heidelberg in the two hours that we had for the tour. If we’d have had a few more hours with her, we would’ve really gotten a more in depth look at this marvelous city. So if you can spare more time, we would definitely recommend it. They will customize your tour however you want. The only drawback was the meeting point that seemed out of the way and a bit obscure, but we soon discovered it was planned for us to meet at the university to start our tour.
€48
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Wheelchair accessible, Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Transportation options are wheelchair accessible, Suitable for all physical fitness levels
A stroll through Heidelberg. Our walking tour of Heidelberg with Alex was engaging and enjoyable from start to finish. He showed us the city's landmarks—like the majestic castle, historic churches, Old Bridge, and the university library- providing an informative description. Even my two teenagers were hooked, which speaks volumes about Alex’s ability to connect with everyone in the group and make history interesting. The breathtaking views of the Neckar River and the city were a particular highlight, offering a moment to soak in Heidelberg’s beauty. Alex’s flexibility was another major plus—he tailored the experience to focus on what mattered most to us and kept the pace just right. Highly recommend this tour if you have the opportunity to book Alex!
What a glorious city! It is so beautiful. Christmas is a wonderful time to see it. Alex was a wonderful guide that was proud of his city.
Unfortunately, this was one of the most awkward tours we have taken. We thought we were booking a tour with a local however that was not the case. Our tour guide, Vince, was supposed to reach out and build off of what our interest might be. That never happened. I did message him that my only request was to see the castle. Unfortunately , that never happened. We took a walk over philosopher‘s way, which was interesting, but our guide knew nothing about it and why it was called that. We had to google it. He also did not check with us to see if this was something in our physical ability…At the end, we stood in the Christmas markets waiting for him for about 10 minutes to make some purchases at a local grocery and then we just decided it was time to call it done. Unfortunately, he knew very little about the area and Somewhat deflected when we asked questions about history. It was obvious he didn’t know much about Heidelberg itself, and in fact did not live there and lived out of town. We requested a refund from Viator, but they refused. Saying we took the tour and we needed to take it up with the local tour company. Very unfortunate since we use them quite a bit as we travel. Moving forward, I will no longer use Viator due to the lack of them vetting who they’re using as their guides. Note that we paid US$100 for this tour. I was lucky enough the next day to get a free walking tour with a local group and That was above and beyond what we could’ve asked for. You simply pay them at the end what you feel it was was worth. So much more information and she is in fact a local and shared a lot of local interest points for us to visit while we were there . We got zero information regarding local interest points from the Viator Guide.
I am sorry to say that this tour was an utter dissapointment. We were promised a customized tour with a local. All this guied did was walk us around the town, barley talking. He knew relatively little about the city and when we asked questions he either made up answers or was wrong comepletely. Sometimes when we questioned what he was saying, he would answer, "it doesn't matter." After walking around he took us to the castle and then wanted us to pay for him to go into the castle and that tour as well. This was after I paid for him to give me a tour! It was the most awkward situation I have ever encountered in using a Tripadvisor tour. I have had great success in the past but this was so very stange and weird. We ended with him 20 minutes short and then he asked for a tip!
I would say that the tour did not disappoint. I had a great time! I booked the tour primarily to get to know the city, and I was very lucky to have a great and interactive tour guide. I would definitely recommend this tour to solo travelers. If you're not interested in historical information, they can customize the tour to suit your preferences.
I picked this tour since we really wanted a more personalized tour of Heidelberg, and something different than just a large group tour, especially since we were traveling with kids. Alex was a great guide, he took us to all the highlights of Heidelberg. He also gave us great recommendations of places to check out later, beyond the tour itself. I would recommend this tour to anyone who is looking to be shown around an area by an old friend who you haven't seen in awhile!
Vince was almost as incredible as the views. I simply had to extend this tour. I was in awe..... it was breathtaking so informative and worth every penny. I could not have asked for a better day and memorable experience.
