LEGOLAND Discovery Centre in Oberhausen Entrance Ticket

We have also been a repeated guest at Legoland until the last visit. After our 6-year-old son knocked out his front teeth due to a massive fall in an inadequately secured place and we had to go to the emergency room, we were left hanging and sat out the topic. Despite medical certificates, we were offered a free coffee and free access on the next visit instead of switching on the insurance that is certainly available for such cases. Possible consequential damage will only become visible when the new teeth hopefully grow back soon. Anything can happen, but being left in the rain doesn’t prove the promise on the homepage and the colported will to give children joy. The last visit will indeed remain unforgettable.

Our visit was unfortunately very disappointing in many ways. As soon as they entered, they noticed that it was dirty everywhere. Many play and adventure areas looked old, unkempt and heavily polluted. Numerous LEGO bricks were so worn out that they could no longer be plugged together properly – for a brand like LEGO, this is absolutely incomprehensible. The service was practically nonexistent. At the first station nothing was explained, there was no introduction, no hints and no support. The staff seemed unmotivated, unhappy and unhelpful overall. No information was given in the ticket area: • no explanation of the location • no hints on what to do first • no rules or guidance for families Especially for a place that caters to children and families, this is very disappointing. The condition of the toilets was particularly bad – they were extremely dirty and hygienically unacceptable. The dining area was also disappointing: • hardly any choice • Unappetizing • definitely not child-friendly food It is incredible to me that LEGO allows a Discovery Centre to operate in such a state. This damages the image of a brand that actually stands for quality, cleanliness and child-friendliness. Additionally, I would like to note that the LEGO Store was significantly more expensive on site than the official LEGO Online Store, which is very frustrating for visitors. Overall, the visit in no way lived up to expectations, neither the price nor the LEGO name. I very much hope that this feedback will be taken seriously and lead to significant improvements.